Shipping policy

Shipping Policy

Thank you for choosing Rufina. Below you'll find everything you need to know about how and when your order arrives.

Order Processing

Orders are processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with tracking information. Orders placed on weekends or holidays are processed the next business day.

Shipping Times

Within the United States, orders typically arrive within 2–5 business days after processing, depending on your location. Total delivery time is generally 3–7 business days from the date you order.

Shipping Rates

Shipping is free on all subscription orders. For one-time purchases, shipping is calculated at checkout based on your delivery address.

Subscriptions

Subscription orders ship automatically at the delivery frequency you select (every 1 to 8 weeks). You can pause, skip, change your delivery date, or cancel anytime from your account. You'll receive an email before each renewal so there are no surprises.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking link. If you haven't received tracking within 5 business days of ordering, please contact us at info@rufinahealth.com.

Shipping Destinations

We currently ship within the United States. 

Incorrect Addresses

Please make sure your shipping address is correct at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, though we'll always do our best to help.

Lost or Damaged Packages

If your order arrives damaged or doesn't arrive at all, please reach out to us at info@rufinahealth.com within 14 days and we'll make it right.

Questions?

For any shipping questions, contact us at info@rufinahealth.com and we'll respond within 2 business days.